If you can access the Main Main, but the game crashes or exits while loading a level, this is surely because your device does not have enough RAM or Graphics Memory to load all the required textures.
We have made our best to set an auto-config that avoids this, but we cannot cover the 20 000 devices available on the market; it’s possible there is a mistake with the auto-configuration on your device. We apologise for the inconvenience.
There are 2 solutions:
- Restart the game and resume; with a fresh loading, there is a good chance it will now run fine until the end of the level, if you prefer to keep higher quality textures
- If you prefer to have it never crash when switching levels, you can access Options | Graphics and set Textures to a lower quality setting; if you are currently on Maximum, try Medium, and if the problem persists, try Low setting.
This should fix it! If not, please contact us directly!