If you can access the Main Main, but the game crashes or exits while loading a level, this is surely because your device does not have enough RAM or Graphics Memory to load all the required textures.

We have made our best to set an auto-config that avoids this, but we cannot cover the 20 000 devices available on the market; it’s possible there is a mistake with the auto-configuration on your device. We apologise for the inconvenience.

There are 2 solutions:

  1. Restart the game and resume; with a fresh loading, there is a good chance it will now run fine until the end of the level, if you prefer to keep higher quality textures
  2. If you prefer to have it never crash when switching levels, you can access Options | Graphics and set Textures to a lower quality setting; if you are currently on Maximum, try Medium, and if the problem persists, try Low setting.

This should fix it! If not, please contact us directly!